Shipping policy

Customer Service

Shipping Policy

Rates Delivery Processing Address Delayed or Lost Returned to Sender Damaged Orders Restrictions Contact

We currently ship orders within the United States.

Shipping Rates

FOG Lighthouse offers:

–Standard Shipping: $4.90 for orders under $49.99
–Free Standard Shipping for orders of $49.99 or more

The applicable shipping rate will be displayed at checkout before you complete your purchase.

Estimated Delivery

Standard orders are generally estimated to arrive within 5–8 business days.

Delivery estimates are provided for convenience and are not guaranteed. Delivery times may be affected by carrier delays, severe weather, holidays, high-volume periods, or other circumstances outside our control.

Order Processing

Orders are prepared for shipment as quickly as possible. Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

Orders placed on weekends or holidays may begin processing on the next business day.

Shipping Address

Please review your shipping information carefully before placing your order.

Customers are responsible for providing a complete and accurate delivery address. If you notice an error in your shipping address, contact us as soon as possible at orders@foglighthouse.com.

We will do our best to make changes before the order is fulfilled, but we cannot guarantee that an address can be changed once processing has begun.

Delayed or Lost Packages

Once a package has been transferred to the shipping carrier, delivery may occasionally be delayed for reasons outside our control.

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us at orders@foglighthouse.com with your order number so we can assist you.

A package showing as delivered by the carrier does not automatically qualify for a refund or replacement. We may ask you to check the delivery location, household members, neighbors, or contact the carrier before we determine the appropriate resolution.

Returned-to-Sender Packages

If an order is returned to us because of an incorrect or incomplete address, refused delivery, or another issue not caused by FOG Lighthouse, additional shipping charges may apply if you request that the order be shipped again.

If the package is returned because of an error on our part, we will make it right at no additional cost to you.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact returns@foglighthouse.com as soon as possible with your order number and, when applicable, photos showing the issue.

Please see our Return & Refund Policy for additional information.