Refund policy

Customer Service

Returns & Exchanges

We want you to be happy with your FOG Lighthouse purchase. If something isn’t right, we’re here to help.

Returns Damaged Items Exchanges Non-Returnable Refunds Cancellations Legal Rights Contact

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, your item must be:

–Unworn, unused, and unwashed
–In the same condition in which it was received
–Returned with any original tags and packaging
–Accompanied by proof of purchase

To request a return, contact us at returns@foglighthouse.com.

If your return meets the eligibility requirements, we will provide instructions on how and where to send your item. We may not accept items sent back without first requesting a return.

For standard returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective, or incorrect.

Please email returns@foglighthouse.com with your order number and, when applicable, photos showing the issue so we can evaluate it and make it right.

If the issue is our responsibility, FOG Lighthouse will cover the cost of the return, replacement, or other appropriate resolution.

Exchanges

If you need a different size or style, please contact us at returns@foglighthouse.com.

Because availability may be limited, we cannot guarantee that the requested replacement will be in stock. In some cases, the fastest option may be to return the original item and place a new order.

Non-Returnable Items

Items that have been worn, used, washed, damaged after delivery due to use, handling, or improper care, or are no longer in their original condition are not eligible for return.

Items specifically marked Final Sale cannot be returned unless they arrive damaged, defective, or incorrect.

Gift cards are generally non-refundable, except where required by applicable law.

Refunds

We will notify you once we receive and inspect your return and let you know whether your refund has been approved.

If approved, we will issue the refund to your original payment method. Please allow up to 10 business days after we process the refund for it to appear in your account. Processing times may vary by bank or credit card provider.

If more than 15 business days have passed since we approved your refund, please contact returns@foglighthouse.com.

Order Cancellations and Changes

If you need to cancel or change an order, please contact us as soon as possible at orders@foglighthouse.com.

We will do our best to accommodate your request. However, once an order has been fulfilled or shipped, you can no longer cancel or change it, and it will need to follow our regular return process.